1. Quotes and Orders
All quotes are based on the information, specifications, quantities, materials, finishing options, artwork, and production requirements provided at the time of the quote.
A quote does not become a production order until the required payment, artwork, specifications, and approvals have been received.
Unless another validity period is shown on the quote, quotes are valid for 30 days. Prices may change if quantities, sizes, materials, finishing, artwork requirements, delivery requirements, or other specifications change.
Create Future reserves the right to correct obvious pricing, calculation, website, or system errors before production begins. If a material pricing error is discovered, the customer will be contacted before production proceeds.
Applicable taxes are additional unless specifically stated otherwise.
2. Payment
Unless credit terms or another payment arrangement have been approved by Create Future in writing, payment is required before production begins.
Production may be placed on hold until all required payments have been successfully received.
Any additional work requested by the customer after the original quote—including design changes, file preparation, additional proofs, finishing changes, rush production, delivery, or changes in quantity or specifications—may result in additional charges.
3. Customer-Supplied Artwork
Customers are responsible for supplying artwork that is suitable for professional printing.
A high-resolution, print-ready PDF is the preferred file format unless Create Future requests or accepts another format.
The customer is responsible for ensuring that submitted artwork has appropriate resolution, dimensions, bleed, margins, colour settings, fonts, images, logos, and other elements required for the intended printed product.
If a customer supplies artwork that is low resolution, pixelated, blurry, incorrectly sized, missing bleed, improperly cropped, or otherwise unsuitable for ideal printing, Create Future may advise the customer of the issue when reasonably identifiable.
If the customer instructs Create Future to “print as is,” approves the artwork despite a warning, or approves a proof containing the issue, the customer accepts responsibility for the resulting print quality.
Create Future is not responsible for pixelation, blurriness, loss of detail, unwanted borders, cropping, missing bleed, or other issues already present in customer-supplied or customer-approved artwork.
Increasing the resolution or dimensions of an originally low-resolution image does not necessarily improve the actual image quality.
4. Automated File Checks and Preflight Warnings
Create Future may use automated or manual preflight systems to identify possible artwork problems such as low resolution, incorrect dimensions, missing bleed, unsupported files, colour issues, or other production concerns.
These checks are provided as an additional production aid and are not a guarantee that every error will be identified.
The customer remains responsible for reviewing the complete artwork and final proof before approval.
If the system displays a warning and the customer chooses to proceed and approve the artwork, the customer accepts responsibility for the identified issue and its effect on the finished product.
5. Proofs and Final Artwork Approval
When a proof is provided, the customer must carefully review the entire proof before approving it.
The customer is responsible for checking:
- spelling, grammar, names, phone numbers, addresses, email addresses and website URLs;
- dates, prices, quantities and other written information;
- logos, photographs, illustrations and image quality;
- dimensions, orientation, positioning, margins, crop and bleed;
- colours and overall layout;
- QR codes, barcodes and other scannable elements;
- page order and content for multi-page products; and
- any other visual or informational element contained in the artwork.
The customer must test QR codes, URLs, phone numbers, promotional codes, and similar information before approval where applicable.
Electronic Approval
Approval completed through the Create Future customer portal, artwork approval system, website, email, or another electronic method is considered the customer's final approval for production.
The system may record information associated with the approval, including the approved artwork version, date and time, approval status, comments, and other system records.
Once the customer selects Approve, Approve for Production, or otherwise provides final written or electronic approval, Create Future is authorized to produce the order based on that approved artwork version.
Approval Is Final
Once final artwork approval has been provided, the approved design is considered final.
The customer may not hold Create Future responsible for errors, omissions, spelling mistakes, incorrect information, low-resolution images, artwork quality, missing bleed, positioning, sizing, colours, QR codes, or other issues that were visible or contained in the artwork that the customer approved.
After final approval, changes are not guaranteed and may not be possible.
If production has not yet started and Create Future agrees to make a requested change, additional design, setup, proofing, rush, or production fees may apply. A revised proof may require a new approval before production resumes.
Once production has started, changes cannot normally be made.
6. Technical Production Adjustments
Create Future may make reasonable technical adjustments required to manufacture the product, including file flattening, colour conversion, imposition, crop marks, scaling to the ordered dimensions, or other technical production preparation.
Technical adjustments that do not materially change the customer's approved design do not require a new proof approval.
If Create Future makes a material design or content change after customer approval, a revised proof should be provided for approval before production.
7. AI-Generated Artwork
Create Future accepts customer-supplied artwork created using artificial intelligence or other third-party design tools.
The customer is solely responsible for reviewing AI-generated artwork before submitting and approving it for printing.
AI-generated artwork may contain visual defects, distorted objects, incorrect text, inaccurate details, unusual shapes, image artifacts, copyright or trademark concerns, or other errors.
Create Future does not guarantee the accuracy, originality, legality, licensing status, or quality of customer-supplied AI-generated content.
When a customer submits and approves AI-generated artwork for printing, the customer accepts responsibility for the artwork and its contents.
8. Copyright, Trademarks and Customer Content
The customer represents that they own, have permission to use, or otherwise have the legal right to reproduce all artwork, photographs, logos, trademarks, text, illustrations, designs, AI-generated content, and other materials submitted to Create Future.
Create Future is not responsible for determining ownership or obtaining permissions for customer-supplied content.
The customer is responsible for claims arising from materials they provide that infringe copyright, trademark, privacy, publicity, intellectual property, or other third-party rights.
Create Future reserves the right to refuse to print material that we reasonably believe is unlawful or that we are legally prohibited from producing.
9. Design Services
When Create Future provides design or artwork-preparation services, the customer is still responsible for reviewing and approving the final proof.
Design work performed by Create Future does not remove the customer's responsibility to verify names, spelling, numbers, contact information, dates, pricing, images, layout, dimensions, QR codes, and other content before final approval.
Once the customer approves the final design, the approved version becomes the production reference.
10. Colour Matching
Colours displayed on phones, computer monitors, tablets, or other screens may differ from printed colours.
Colours may also vary between different printing processes, materials, coatings, laminates, inks, printers, print runs, and production batches.
Unless a specific colour-matching service, physical colour proof, or other written colour requirement has been agreed upon before production, electronic proofs are intended primarily for layout and content approval and are not guaranteed colour proofs.
Customers requiring colour-critical production must inform Create Future before approving the order.
Reasonable colour variation is not considered a production defect.
11. Cutting, Finishing and Size Variations
Printing, trimming, folding, mounting, laminating, sewing, cutting, binding, and other finishing processes may result in small manufacturing variations.
Minor variations in finished dimensions, placement, trimming, folds, colour, or finishing that are normal for the applicable production process are not considered defects.
Customers should keep important text, logos, borders, and other critical elements within the recommended safe area.
12. Production and Turnaround Times
Create Future offers different production schedules depending on the product, quantity, material, finishing requirements, workload, and service selected.
An order may be offered with turnaround such as same day, next business day, 3–5 business days, 7–10 business days, or another production period communicated with the customer.
These turnaround periods are estimates unless Create Future expressly guarantees a specific completion date in writing.
Production time normally begins only after all requirements necessary for production have been completed, including final specifications, usable artwork, required payment, and final artwork approval.
Delays in payment, artwork submission, proof approval, requested changes, missing information, material availability, or customer responses may change the estimated completion date.
Same-day and next-day services may also depend on order cut-off time, available production capacity, material availability, quantity, and finishing requirements.
Business days do not normally include weekends or statutory holidays unless otherwise stated.
Create Future will make reasonable efforts to meet communicated deadlines but is not responsible for delays caused by circumstances beyond our reasonable control, including equipment failure, supplier delays, shipping delays, utility outages, severe weather, transportation interruptions, internet or system outages, or other unforeseen events.
13. Rush Orders
Rush, same-day, and next-day orders are accepted subject to available production capacity and material availability.
Rush fees compensate for priority production and scheduling and are non-refundable once rush production has begun, except where required by law.
Customer delays in submitting or approving artwork may affect the ability to meet a rush deadline.
14. Changes and Cancellations
Customers should carefully review all order specifications and artwork before providing final approval.
Before final artwork approval or production, Create Future may consider a cancellation or change request, but approval is not guaranteed. Charges already incurred for design work, file preparation, materials, special orders, setup, payment processing, or other completed work may remain payable.
After final artwork approval or once production has begun, whichever occurs first, custom orders cannot normally be cancelled, changed, returned, or refunded.
Because printed products are custom manufactured specifically for each customer, completed custom printing is considered a final sale, except where applicable law requires otherwise.
15. No Refunds on Approved Custom Printing
Once artwork has been approved and the order has entered production, payments for custom printed products are non-refundable except where required by applicable law.
A customer changing their mind, discovering an error they previously approved, deciding they no longer need the product, or being dissatisfied with an issue already visible in the approved proof does not create a right to a refund, reprint, or replacement.
This includes approved problems involving customer-supplied artwork, such as spelling errors, incorrect information, low-resolution images, missing bleed, image quality, sizing, layout, colour expectations, QR codes, AI-generated artwork, or other approved content.
16. Create Future Production Errors
Final approval does not authorize Create Future to produce a product materially different from the approved artwork and confirmed order specifications.
If Create Future makes a verified production error—for example, printing the wrong approved file, wrong quantity, wrong material, wrong finished size, or producing a material defect that was not present in the approved artwork—the customer must contact Create Future promptly.
Claims should normally be submitted within 5 business days of receiving the order and should include photographs and any other information reasonably requested to evaluate the issue.
Create Future must be given a reasonable opportunity to inspect the affected products.
If Create Future confirms that the issue was caused by our production error, our normal remedy will be to correct or reprint the affected product, at Create Future's discretion.
Cash refunds are not normally provided for custom printed products, except where required by applicable law or otherwise agreed by Create Future.
17. Customer-Approved Errors
Create Future is not responsible for an error that appears in the final product when the final product reasonably matches the customer's approved proof.
Approval confirms that the customer has reviewed the artwork and accepts responsibility for the contents of that approved version.
The cost of reprinting an order because of a customer-approved error is the customer's responsibility.
18. Pickup, Delivery and Shipping
Customers are responsible for providing accurate pickup, delivery, and shipping information.
Delivery and shipping dates provided by Create Future or third-party carriers are estimates unless expressly guaranteed.
Create Future is not responsible for delays caused by third-party couriers or carriers after an order has been transferred to the carrier, subject to applicable law.
Customers should inspect their order promptly after receipt and report suspected production problems within the claim period stated in these Terms.
19. Limitation of Liability
To the maximum extent permitted by applicable law, Create Future is not responsible for indirect, incidental, special, consequential, or business losses arising from an order, including lost profits, lost sales, missed events, advertising losses, installation costs, labour costs, or other consequential expenses.
Where Create Future is legally liable for a claim relating to an order, Create Future's liability will, to the maximum extent permitted by law, be limited to the amount paid for the affected goods or services or the cost of correcting or reproducing the affected product.
Nothing in these Terms excludes or limits any right or remedy that cannot legally be excluded or limited under applicable law.
20. Events and Deadlines
Customers ordering products for a wedding, conference, trade show, grand opening, promotion, birthday, engagement, festival, or other time-sensitive event should allow adequate production and delivery time.
Create Future will make reasonable efforts to accommodate communicated event dates but is not responsible for consequential losses arising from a missed event date unless responsibility cannot legally be excluded.
A requested deadline is not considered guaranteed unless Create Future expressly confirms the guarantee in writing.
21. Website and Online System
Create Future may provide online services for quotes, ordering, artwork uploads, invoices, payments, proof review, approvals, order status, and other functions.
Temporary website, portal, payment-provider, internet, or system interruptions may occasionally occur.
Customers remain responsible for ensuring that their order, artwork, payment, and approval have been successfully submitted.
If an approval or payment does not appear to have been successfully completed, the customer should contact Create Future before assuming the order has entered production.
22. Electronic Communications and Records
The customer agrees that electronic communications and records may be used in connection with their order.
Emails, website submissions, online approvals, customer portal records, payment records, artwork versions, order histories, and other electronic records maintained by Create Future may be used to document instructions, approvals, transactions, and order history.
23. Applicable Law
These Terms & Conditions are governed by the laws of the Province of Alberta and the applicable laws of Canada.
Nothing in these Terms is intended to waive, restrict, or remove any consumer right or protection that cannot legally be waived.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
24. Changes to These Terms
Create Future may update these Terms & Conditions from time to time.
The version applicable to an order will generally be the version in effect when the order is placed or otherwise accepted, unless the customer and Create Future agree to different terms in writing.
25. Contact
Questions regarding an order or these Terms & Conditions may be directed to:
Create Future for Design and Printing Edmonton, Alberta, Canada Website: createfuture.ca Email: service@createfuture.ca